FAQ

What should I check before buying?

Review the individual listing’s dimensions, features and available selections. For clarification about a product or an existing order, visit Contact Us.

What happens after payment?

Once authorization is successful, typical processing is 1–2 business days. Shipping then takes an estimated additional 4–6 business days after dispatch. Business days exclude weekends and applicable holidays; the Shipping Policy provides more detail.

Where are shipping charges listed?

Checkout displays the delivery options and charges available for the goods and Canadian address entered. Tracking information provided after shipment lets you follow carrier updates.

What is the return application deadline?

For broken, faulty, wrong, missing or materially misdescribed goods, apply within 30 calendar days after delivery. Keep evidence and obtain approval before returning the item, as explained in our Refund Policy.

What about a wrong size or a change of mind?

Those reasons, preferences and other no-reason requests are outside our voluntary returns policy. Rights that local law does not allow to be excluded are preserved.

Does the ten-day refund period guarantee arrival of funds?

No. An approved refund is processed and initiated within 10 calendar days of approval to the original method, but the provider can need extra time to credit your account.

How do I pay?

Payment is in CAD using an option available at checkout. See the Payment Policy for guidance on declined payments and temporary authorizations.

How is my information handled?

Consult the Privacy Policy for the information we use to operate the store and how to exercise applicable privacy choices.