Refund Policy

Problem-item coverage

A request for damaged, defective, mis-sent, incomplete or materially misdescribed goods can be submitted during the 30 calendar days following delivery. The request must be made in that window; it does not mean an authorized return has to reach us by day 30.

Prepare your request

Write to foxypm5126@gmail.com, identifying the order, checkout email and what went wrong. Include suitable photographs or video of the issue. Retain the original packaging and associated parts while the case is considered.

Follow the authorized route

Return goods only after we have reviewed and approved the request. We then supply the appropriate return address and instructions, including the applicable arrangements for shipping or labels and any charges consistent with confirmed order terms and legal rights. The mailing address on our contact page is for correspondence, not a default returns facility.

Exchanges and exclusions

A substitute or exchange is subject to the assessment and stock available. The voluntary policy does not cover simple buyer’s remorse, preferences, selecting the wrong size or option, or other no-reason returns. Legally protected remedies are not removed by these exclusions.

Receiving a refund

For an approved refund, processing and initiation back to the original payment route occur within 10 calendar days after approval. Posting to your balance can take longer because the bank or payment provider has its own procedures; the tenth day is not a guaranteed bank-credit date.